Assistant Manager/ Head of Reception
An exciting opportunity has arisen for an experienced hospitality professional to join the management in this charming Guest House (40 + rooms) in North West London
The accommodation is well established and has built an excellent reputation in the market.
We are looking for an individual who has a friendly and upbeat personality, experience in a supervisory position and also the required technical skill in order to master room management software and tools.
If you identify with this role, have the necessary experience, and are driven to progress to a higher position in hotel management we would love to hear from you!
Assistant Manager role:
• Deputising for the General Manager
• Take ownership to resolve problems and empower your team to do the same
• Help develop sales and marketing strategies and see them realised
• Effectively manage labour productivity
• Assist with administrational duties
• Input in strategic planning of the wider operation
Head of Reception role:
• Lead the team in delivering an excellent guest experience
• Training and development of the team
• Apply revue management and marketing strategies
• Promote services in order to increase customer satisfaction
• Ability to manage customer preference, loyalty, and satisfaction
• Inventory controls of supplies and equipment
What skills we are looking for:
• At least 1 year experience in a supervisory role
• In-depth knowledge of at least one hotel reservation system
• Understanding of the needs required in hospitality
• An understanding of what amazing guest service looks like
• Ability to be a role model
• Passionate about great service
• Great attention to detail
• Excellent communication skills
• Ability to work calmly under pressure
• Skilled in organising and planning
• Excellent verbal communication.