Award winning domestic tour operator with small, friendly team selling coach based sightseeing tours operating from pleasant offices on the A2 at the bottom of Blackheath Hill with parking, gym and swimming pool.
Immediate start preferred.
Normal working hours are Monday to Friday 9am - 5.30pm
Occasional requirement to work weekend days
Six weeks holiday including Bank Holidays and Christmas shutdown
Skills Profile:
The Ideal candidate:
• Will have some customer service or administration experience.
• Will speak fluent English with clear pronunciation for dealing with Customers/Suppliers.
• Have excellent written English.
• Be well organised.
• Have good and competent computer skills. MS Word, Excel, Outlook.
• Be willing to learn new skills
• Have good time management.
• Will be reliable and confident.
• Can work under pressure.
• Will be consistent in attending to regular duties without needing to be prompted.
• Will have excellent people and customer service skills with strong attention to detail
• Will have an exceptional telephone manner and communication skills
• Will be able to successfully prioritise workloads efficiently
• Have a sense of fun and enjoy being part of a small efficient team
Job Profile:
• This post supports the operations, marketing and finance team
• Managing incoming post.
• Responding to client queries via email, telephone or post.
• Replying to emails in a prompt and professional manner.
• Maintaining the bookings system by inputting bookings/customer information into the in house back office system
• To take bookings, advise customers and create and dispatch customer documentation including tour confirmations and receipts of payments.
• Assist on the management of freelance staff availabilities
• Assist in the preparation of tour itineraries
• Management of daily brochure request/dispatch orders.
• Directing and answering telephone calls when necessary.
• Assisting with the supply chain booking procedures
• Keeping clients/suppliers up to date with any changes on bookings.
• Dealing with supplier bookings and queries.
• Checking bookings are correctly reflecting information provided by customers/suppliers, correcting errors and minimising mistakes.
• Making amendments to existing bookings and dealing with cancellations
• Scanning and filing relevant paperwork.