About Us
Buzz Hire leverages technology to change the way people find temporary work and businesses request short term staff. We’re well-funded, growing fast, and transforming the world of temp recruitment. Launched in 2015, this is a unique opportunity to be part of an ambitious project working with a vibrant, international and young team.
We are looking for a friendly, organised and energetic Part-Time Customer Service Agent to manage our daily operations.
The Role:
Solving issues quickly and upholding best-in-class customer service
Work hours between Friday to Sunday (10-7pm)
Managing phone lines to maintain clear communication with candidates and clients
Co-ordinating with other departments to ensure fast resolution of all enquiries
Overseeing the successful completion of all jobs
You:
Have strong interpersonal and communication skills
Have the ability to multitask often in high-stress situations
Care deeply about providing impeccable customer experience and hate letting people down
Take the initiative and very enthusiastic
Are a born problem-solver
MUST be comfortable working from Friday to Sunday
Preferably have some knowledge of customer service software (Desk, Aircall, Hubspot) as well as Microsoft Office
Love working with people
Strong academic background
Previous experience of working for a start-up preferred
Customer service experienced preferred but not necessary
Benefits:
Working in a fast-paced start-up experience in a high growth company. What more could you want? Working at a start-up means being part of a small team for someone that wants to grow professionally and also be seen as an integral part of the business. Rather than working within a large company, your work will consistently be recognised. We believe this is the strength of working within a small start-up company, as your work is even more crucial in our team environment.
• Being part of an informal and social team atmosphere with a casual dress code.
• With over 30 of London’s best technology start-ups, you will be working in a dynamic start up in the vibrant Hoxton and Shoreditch area. The building hosts a range of intercompany events, such as Ping pong tournaments and even a monthly presentation and lunch by one of the start up firms in the building.
• Work with a high-performance team who will fight beside you in the trenches to accomplish the amazing huge learning opportunity: you will be working closely to seasoned entrepreneurs
• Everyone matters, no matter what your role is!
• Huge responsibility in managing our users customer experience
• Strong career progression potential for the right candidates
• Competitive salary
• We also offer paid holiday, a discretionary bonus scheme, training opportunities (including in-house events focusing on business leadership, innovation and technology) and many internal social events, including a monthly team breakfast, monthly team events and a bi-weekly in-house pub quiz.