Double Tree by Hilton London Chelsea
now has an excellent opportunity available for
WAITING STAFF
to join our Food and Beverage team
Role overview:
This is a multi-skilled position, working across our restaurant and bar ensuring a professional, friendly and courteous service to all guests.
Key responsibilities:
Main duties would be to serve food and beverages whilst adhering to service standards and giving excellent customer service.
Have a visible presence to ensure that all customer requests and queries are responded to promptly and effectively.
Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
Working and co-operating with Supervisors and colleagues to enhance the guest experience at all times.
Ensure all cash, charge, float and till procedures are carried out in accordance with Company policy.
To assist in the smooth running of the Food and Beverage outlets during your shift.
The ideal candidate for this position:
Must be courteous and focused on providing a consistently high standard of customer service.
Must be standards driven and detail-orientated.
Must have the ability to multi-task in fast-paced environment.
Must be flexible with regards to hours.
Must have a good command of the English language.
Must have excellent self-presentation.
Must have previous cash handling experience.
Should have customer service experience from within a hospitality/catering role.
Should have experience using Micros or similar system
We are an equal opportunities employer
We do not require the use of agencies at this time.