Do you have a passion for hospitality, people and service?
Want to work The O2, London’s home of entertainment?
Levy Restaurants UK is market leading in the sport, leisure, arena, conference centre and hospitality sectors. Our recipe for success is to put our customers first and never to compromise with our food and drink.
We are looking for experienced and enthusiastic food waiters for our VIP Amex Lounge!
Major areas of responsibility
Service
• Completes Levy steps of service
• Good knowledge of menu and ingredients used and a good ability to describe all dishes
• Displays a positive guest attitude
• Acts with a sense of urgency
• Never stand around, always find something to do
• Effectively uses suggestive and upselling techniques
• Adheres to Levy appearance guidelines
• To be confident in adequately answering guest’s queries
• Exceeds guest expectations at all times
• To ensure guest complaints are handled appropriately and follow up is offered by a manager
• To have an excellent knowledge of the menu, drinks and wine list and be able to make recommendations
• To create a memorable experience for all guests in order to encourage repeat business
• Reports punctually for duty. Any lateness will be logged (Three strike policies apply)
• A clean and tidy appearance, dressed according to Levy requirements and to abide by all the regulations laid out in the staff induction leaflets and staff handbook
• Adhere to all service guidelines as listed throughout Thousand Detail Dining
Key Tasks
• Establishes rapport with guests and members
• Set Up all areas to the standard as set out by your line Manager
• Close down all areas to the standard as set out by your line Manager
• Able to carry out event bar duties where necessary
• Maintain all service areas
• Ensure that RSA is followed at all times
• To greet and take orders from customers, completing dockets as required
• Prepare and present the bill to the guest and process payment ensuring that the correct change and receipt is given
• To serve all food and drink ordered in a polite, efficient, courteous manner, in line with standards set by your line Manager
• Ensure correct accompaniments are available at all times
• To clear all tables and surrounding areas
• Good understanding of the room layout/floor plan, while completing daily pre show checks
• Responsible for your allocated till and any variances at the end of the night
• Responsible management of open checks within your allocated area
• Prepare bills and process payments
• To ensure that all health, safety and hygiene rules and procedures are followed at all times
• Adhere to Levy guidelines and venue rules
• Thoroughly complete all station set-up and breakdown responsibilities
• Attend supervisors briefing and familiarise yourself with the menu information and individual customer requirements
• Able to assist any area within the Amex Lounge to meet the business requirements
• Have an excellent understanding of POS and mobile ordering system
Team
• Displays a positive attitude towards team members
• Assists team members when required
• Maintains a high quality of areas at all times
• Attend training sessions as and when required
• Undertake any other duty deemed reasonable by the management, in order to meet the demands of the business
Job Requirements
• Ability to lift and transport trays from kitchen, not exceeding recommended health and safety guidelines
• Walking and standing during event times with appropriate breaks given
• Competent use of written and spoken English
• Hazards include, but are not limited to; slips, trips, falls, cuts and burns
If you think you have what it takes then please apply now! We want to hear from you!