A busy and well established complimentary therapy practice in Knightsbridge is looking for an energetic, bright and proactive Receptionist/Director’s Assistant to join the team as soon as possible.
The successful candidate should have previous experience as a Receptionist within a private healthcare environment, ideally in complementary therapy setting.
As a receptionist your job will involve administrative work, serving patients, handling payments and insurance claims as well as maintaining the practice in an ordered way.
You will also assist the Director in his activities and will learn how to prepare products formulated by the Practice.
Starting Date
The candidate should be available to start as soon as possible. (Preferably from the 16th October 2022)
Hours
The position is full time – 40 hours per week (8.45 to 12.30 and 1.30 to 5.45)
This role is temporary with the possibility of becoming permanent depending on the successful candidate’s performance.
Duties
Provide administrative support to Practitioners
Meet and greet guests on arrival in a welcoming and courteous manner
Answer telephone calls, take and pass on any messages and present an excellent and professional image of the company in doing so
Manage the reception room and keep it tidy at all times.
Organise diaries in accordance with Practitioners’ requests
Schedule appointments for Patients/ Reschedule appointments if required by a Practitioner
Enter patient information into booking system
Generate invoices
Collect payments (including collecting outstanding payments and dealing with insurance claims)
Keep records of payments
Provide guests with water or tea
Comply with company policies regarding Health and Safety
Provide support for the Company’s Director (booking business and private travel, paying utility bills, etc.)
Prepare the products which are produced by the Practice.
Undertake any other tasks as may be reasonably required (eg. Typing questionnaires, printing, organizing and filing documents, posting products etc.)
Required skills
The candidate will have:
• Excellent organisational skills and ability to multitask and be systematic
• Strong computer skills (Microsoft Windows and Office Suite)
• Great attention to details
• Fluency in English is essential along with strong communication skills, both written and verbal (ability to speak French is an advantage)
• Excellent presentation and a friendly, warm and welcoming disposition towards patients and on the phone
• Attention to detail
• Flexibility to adapt to varying tasks and to be resourceful in dealing with issues that may arise
• Good general professionalism, including confidentiality and work ethic
• Ability to be dynamic and sympathetic (we deal with Patients in pain and in difficult situations)
• Ability to manage workload, prioritise, follow-up and ensure all tasks are performed in a timely manner
• Knowledge of medical terminology and understanding of Complementary Therapies is an advantage
• First Aid Course is an advantage however it can be provided by the company.
Salary
Salary is negotiable depending on experience.