We are a market leading Egaming company who has a great opportunity for a VIP Account Manager to join this high performance team based in London. The company is progressive and ambitious, has a policy of promoting from within and has a dedication to professional training and progression.
Purpose of the Role
The Sales Manager will be responsible for customer service, operational processes, general account management and retention and leveraging opportunities to drive revenue growth within the VIP Programs.
The role will cover all aspects of customer service, account management, operational processes of the VIP Programs, reactivation of lapsed VIPs and will also work on delivering the objectives and overall strategy of the VIP channel with a specific focus on the whole base of VIP segments.
The candidate for this role should be highly motivated, experienced in working to deadlines and extremely adaptable to customer needs. This role requires both operational and commercial knowledge and will give the candidate a fantastic opportunity for career development in an exciting and fast-paced online environment.
Main Duties and Responsibilities
• 24/7 front line customer service requirements of the VIP Programs
• Build 1-2-1 relationships with VIP customers to offer a bespoke proactive VIP service
• Build a strong customer knowledge and use that to tailor promotions to VIPs and for any customer service needs of VIPs
• Work closely with the VIP Marketing Manager and CRM function to create and deliver effective promotional campaigns to VIP players via email, chat, SMS and telephone
• Work with the Live Marketing team to communicate and deliver live marketing campaigns and promotions to VIPs using the website and other on-site forms of communication
• Ability to pre-empt a players wants and needs to make for an easy and efficient VIP player journey
• Work closely other business functions, including,
• Maintain a continuous competitor understanding and knowledge of VIP Programs
experience and Qualifications
• An understanding of the gambling industry and an online gaming is desirable but not essential
• An outgoing personality and a good and engaging telephone manner
• Strong time-management credentials - ability to prioritise
• Work independently, take appropriate responsibility for actions and make sensible decisions
• Be self-motivated and driven to succeed
• Be confident in dealing with colleagues within the business at all levels.