At Ocean Holidays, we want every sales conversation to be on our customer’s terms, at their pace and just right for them. We want every contact we have to count towards creating lasting memories and creating a customer centric experience.
Our ambition is to show our customers how much we love travel - whether that’s the different destinations our customers are going to or working together as a business - we are passionate about what we do. We are recruiting Travel Sales Advisors to work in our brand new, offices based in the centre of Romford.
The Role
Our Travel Consultants are critical to achieving our ambition = to deliver the very best outcome for our customers and the business. Alongside this we aim to send every member of of our sales team on a familiarisation trip (to the US) as part of their induction to really understand the destination – so make sure you have your passport ready! You will be accountable for:
•Building and selling high value holidays including flights, Villas, car hire, cruises and much more
•Offering exceptional service to our customers, understanding their requirements and matching their expectations
•Meeting and exceeding set sales and performance targets as well as working in teams
•Ensuring the sales process is efficient as possible – being creative about improving the customer journey to encourage repeat bookings
Benefits and Reward
•Great basic salary with OTE £30k
•Pension Scheme and Life Insurance
•Private Medical Insurance
•Employee Holiday Discounts
•Opportunity to travel on FAM trips to educate you about the destination you will be selling
•Inclusive culture; we are a fun, agile, progressive business
About You:
•You have most likely worked in a customer services, contact centre or B2C sales role for a minimum of two years.
•Strong knowledge and passion for travel
•You take pride in building great relationships quickly with your customers
•You have a mature and confident attitude with a fantastic telephone manner
•Driven to meet and exceed personal sales targets - you are comfortable working in a commission based environment
•Excellent customer service skills and able to work alone and as a team player
•An experience sales person that is sales hungry and driven by KPI's. We are looking for quick learners, who can get up to speed quickly with our culture, ethos and products
•As well as the great basic salary and very competitive commission structure, we also provide full training on the “Love Ocean” customer journey – which is unique to us.