Looking to earn some extra Money the summer….?
Due to our continued success we are now looking to recruit some exceptional and experienced Travel Consultants to be based in our Kingston upon Thames office. We are currently looking to employee agents to work on Casual contract. We are open Monday – Sunday until 10pm Week days and 9pm.
As a Travel Reservations Advisor, you will be required to handle inbound reservation queries in a fast paced reservations environment. You will use your Travel knowledge and expertise to convert enquiries into reservations to meet specific customer needs. You will be required to work a shift pattern that will encompass evening work (until 10pm), weekends and bank holidays.
Key responsibilities and accountability
• To act as first point of contact for all reservations queries raised by the customer via telephone, email, internet or fax;
• To handle all travel reservations enquiries in a timely and professional manner;
• To endeavor to cross and up-sell where an appropriate sales opportunity exists;
• To overcome customer objections - thus maximising sales opportunities;
• To liaise with internal departments to ensure that the customers enquiry is handled within agreed timescales;
• To undertake ad hoc administrative tasks assigned to you by your line manager.
Education and experience
• Educated to GCSE standard (or equivalent) with a grade C in both Maths and English;
• Knowledge of admin procedures obtained through working in an office environment;
• Computer literate;
• Knowledge of a European language is desirable.
Key Competencies
• Strong interpersonal skills, verbal and written;
• Problem analysis and problem solving skills;
• Strong customer focus;
• Listening skills;
• Organising and planning;
• Attention to detail;
• Self-motivated;
• Team player;
• Ability to cope in a pressured workplace.
Full training will be given on systems; Travel knowledge is not compulsory but is preferred.
Candidates will need to be available for Training immediately, with the view to start May 2022.
No agencies please.