Peabody has an exciting opportunity for a Tenancy Support Officer to join our team in London. The successful applicant will join us on a full time, permanent basis and will receive a salary of £28,000-£32,658 per annum.
Peabody and Family Mosaic have merged, creating a new housing association providing 55,000 homes to 111,000 people across London and the South East. Our combined scale and strong focus on London will uniquely position us to revolutionise housing delivery and redefine best practice – and you will be central to making it happen.
To promote the long-term successful independent living of Peabody’s vulnerable residents through a targeted framework of support. Providing outreach and telephone based support and advisory service, developing and maintaining effective partnerships with internal and external agencies encouraging a multi-agency approach to meet the shortfall of support identified through assessment.
In your new role as Tenancy Support Officer you will:
- Effectively engage Peabody’s vulnerable residents towards sustaining their tenancies and improve their quality of life through holistic assessment in person and over the phone.
- Carry a mixture of crisis and early intervention cases of diverse need working within a targeted framework of support with clear SMART objectives.
- Keep up to date and detailed casework records, monitoring data and preparing reports on each individual case, which may be relied upon as evidence.
- Maintain the organisation’s vulnerability profile to flag vulnerable households, whilst adhering to data protection/confidentiality.
- Facilitate the Duty system providing advice and guidance to residents and staff.
- To develop partnerships with internal and external stakeholders to promote multi-agency working and information sharing to overcome vulnerability of Peabody households.
- Raise awareness of the issues facing vulnerable residents by delivering training and briefing sessions to staff and contractors.
- To overcome poverty and social exclusion by accessing appropriate services internally and externally and fulfilling the role of authorised signatory to the Foodbank.
- To ensure delivery of a customer-focused service in line with Peabody’s Business Plan, adhering to Policy and Procedures, including complaints, correspondence and MP/Cllr enquiries.
- To undertake other tasks as reasonably required in order to meet the varying demands of the business.
Essential skills, knowledge and experience required by the Tenancy Support Officer:
- experience of providing outreach support to vulnerable adults with diverse needs overcoming multiple issues to achieve positive outcomes.
- An understanding of complex support need and track record of engaging effectively in crisis situations for the benefit of the household and the community.
- Ability to work on own initiative and prioritise casework through SMART objectives.
- Knowledge of statutory service provision and responsibilities.
- Good written and verbal communication skills ability to develop good relationships with a wide range of internal and external stakeholders.
- Excellent needs assessment and report writing skills and understanding of confidentiality and data protection.
- experience of providing an advisory service in person and over the telephone as well as advocating on behalf of vulnerable individuals.
- A working knowledge of financial issues affecting the client group, including welfare benefits and universal credit.
- Knowledge of safeguarding Adult at Risk and Child protection issues.
- Competent in Outlook, Word, Excel and willingness to learn new case management and monitoring systems.
Desirable skills, knowledge and experience required by the Tenancy Support Officer:
- experience of delivering training programs in a group setting.
Closing date and time: 6th Feb 2022 - 5pm.
An Enhanced DBS will be required for this position.
If you feel you have the skills and experience needed to become our Tenancy Support Officer please click ‘Apply’ now to be directed to our careers page and complete your application. Please monitor your emails also during this time.
Peabody is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
No agency interest