Our London client is in need of an experienced hotel Reception Shift Leader to start an ongoing placement which potentially could lead to something permanent for the right person.
As a Front Office Shift/Team Leader, you will be supporting the Front Office Manager to assist primarily with the Reception and Switchboard Teams.
Duties expected for a Reception Shift Leader will include:
- To provide excellent quality of service to the guests
Supervision of the Reception and Switchboard team to meet and exceed expectations
- Handling of complaints or queries in an efficient and professional manner
- Checking guests in and out of the hotel
- Dealing with postings, balancing and banking
- Checking function sheets and dealing with conference enquiries
- Ensure the hotel switchboard is answered as per company standards with all messages correctly handled as well as processed to guest rooms immediately
- Liaising with all departments on a day to day basis
Skills required for a Reception Shift Leader must include:
- Previous Hotel Supervisory/Shift Leader experience is a MUST - Over 12 months minimum
- Previous experience of working in a larger hotel of 300 plus bedrooms
- MUST have experience of Opera PMS
- High standards of customer service and guest orientated
- Great communicator and interpersonal skills
- Calm and well organised even under tight deadlines
- Team player and Leadership with a smile
- Solution Finder
- Great accountancy for invoicing and payments
If you are immediately available on a FULL TIME basis with the relevant Hotel Reception Supervisory or Shift Leader experience and have no prior commitments or notice to be given please send your CV today
We value all applications, however due to the volume of response we are currently receiving, we are only able to contact candidates whose skills and experience closely match the requirements of our clients.
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
In line with the requirements of the Employment Agencies Act 1973 Towngate Personnel are prohibited from charging work-seekers for work finding services.