My Bloomsbury is a 4* boutique hotel and has a unique opportunity for an outgoing Night Duty Manager to join the team.
We are looking for an outstanding individual with drive, passion and initiative to fulfill temporary the role. You will be responsible for following Front of House procedures during your shift and to ensure that guest expectations are met and where possible exceeded during the night time. The successful candidate will have excellent communication skills, will be fluent in written and spoken English, and well versed with computers.
Applicants will demonstrate a flexibility with work hours as this position will consist of mainly night shifts, but has the potential for day shifts also.
KEY RESPONSIBILITIES:
• Deliver excellent customer service, at all times, ensuring guest's comfort and safety
• Deal with all enquiries and complaints in a professional and courteous manner, in person, on the telephone or via e-mail
• Assist in keeping the hotel clean and tidy, at all times
• Keep up to date with current promotions and hotel pricing, to provide information to guests while maximising bedroom sales opportunities
• Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy
• Complete all daily administration tasks as required
REQUIREMENTS
- Previous experience of working in a hotel in a similar role
- Must be computer literate
- Able to use own initiative and work with limited/ no supervision
- Professional telephone manner
- Must be able to deal with guest queries and complaints
- Must have excellent organisational skills and good attention to the detail
- Able to work in a busy and pressurized environment
- Applicants must be eligible to work in the UK if you are applying for this position
Package:
- 28 days holidays per annum including bank holidays
- Meal Vouchers
- Discounted rates at My hotels group and associated business
- Training and development
- Departmental incentives
- Annual appreciation party
Please send your CV and details by email. We look forward to hearing from you.