Telesales Advisor
Job Summary
We are a provider of outsourced business services, including inbound and outbound customer service and sales call handling as well as social media engagement supporting and managing processes for one of the big six energy giants in the UK. We are looking for experienced Telesales Advisors to join our team in delivering excellent sales results to consumers who have made online and web queries. This is a great stable opportunity to work on behalf of a multinational company with growth and personal development opportunities.
Main duties include

Achieving daily and monthly sales targets of qualified leads passed unto the sales team.
Following up prospective service and sales opportunities.
Targeted calling to consumers who wish to make savings on their energy bill and who desire better service.
Keeping up to date notes on the company’s in-house dialler CRM system.
Monitoring personal performance to ensure adherence to regulatory requirements.
Fast learner- ability to develop deep product knowledge in order to effectively explain to consumers.

Essential:

Demonstrable experience in telesales to achieve targets.
Appetite for growth and desire to take on more responsibilities.
Highly motivated and focused on driving results in a determined manner.
Team player
Excellent verbal communication skill
Responsible and sense of ownership
Excellent aptitude for handling negative responses and determination to resolve and find solutions for prospective clients.
Strong timekeeping
Confident over the telephone

Desirable:

Minimum of 1 Year Telesales experience of the B2C is advantageous.
Previous experience using dialler CRM databases.

Benefits:
Position: Telesales and Customer Services Advisor.
Location: Sutton, London
Job Type: Full Time (40 hrs/ Week)
Salary: £18K -20K basic – Year 1 OTE- 40K and 28 days holiday per annum.