Job title: Team member, Customer Service, Front of House, Waiter, Waitress, Waiting staff, Host
Reporting to: Bakery Manager
Responsible for: customer engagement, hosting, serving, coordination, table service and store cleaning and maintenance activities whilst on shift. Embodying the brand values and showing care towards the team and community.
NOTHING BEATS THE SIMPLE PLEASURE OF GOOD BREAD.
WE BELIEVE IT’S SOMETHING THAT EVERYONE DESERVES TO ENJOY, EVERY SINGLE DAY.
About Us
Gail’s is a neighbourhood bakery, specialising in craft bread. We bake using natural ingredients and plenty of time. We believe that every community should be able to enjoy good bread and we serve world-class, handmade food our customers enjoy. We are also coffee obsessed and serve our own blend of specialty coffee, some of the best in town.
We all share a passion for baking and for its role in every community. We are committed to creating a world-class experience around food quality, our shop environment and customer service.
The Role
As a Customer Service member, you are a key member that contributes to the success of your bakery. You’re contributing to driving best-in-class service in a business with craft and high quality food at its centre, with happy teams and friendly service.
You’ll deliver exceptional service to every customer that is genuine, knowledgeable and efficient, ensuring they have a great experience every day
Specifically…
You’ll help to ensure your bakery is filled with beautifully displayed, fresh food.
You’ll be eager to learn and know all about our products, inside and out – and share this with our customers.
You’ll champion our values – care around baking, the community, each other and a job well done.
You’ll make sure our customers feel well cared for.
You’ll help to keep our bakery beautiful, at the highest standards.
You’ll make sure everything is working as it should, reporting issues to your manager in a timely manner
You’ll be keen to follow up on details, and be informed and aware of health and safety regulations.
You’ll be part of a motivated, friendly team and be active in creating an open learning environment.