SUMMARY:
Maintains a positive company image by providing courteous, friendly, and efficient customer service.
Supports the Speciality Team Leader and Regional Coordinator in maintaining regional standards.
Responsibilities include, but are not limited to, receiving and preparing product and maintaining the
Specialty area and selling the product.
DUTIES and RESPONSIBILITIES
1. Receives, unloads, and puts away product delivery. Stocks Speciality products (Cheese,
Charcuterie, Wine, Spirits and Beers) in the floor displays and cases.
2. Ensures an appealing department by checking codes, rotating products, and removing old,
damaged, or out-of-date products.
3. Maintains correct department signage and pricing.
4. Answers customer questions, and practices suggestive selling.
5. Assists with sampling program, keeping sample areas full, clean, and appealing.
6. Follows and complies with all applicable health and sanitation procedures and adheres to safe
work practices.
7. Operates all Specialty equipment in a safe and proper manner.
8. Answers department telephone calls and pages quickly and with excellent phone etiquette.
9. Performs other duties as assigned by the Specialty Team Leader, Associate Team Leader, or
Supervisor/Buyer.
INTELLECTUAL REQUIREMENTS
1. Ability to follow instructions and established procedures.
2. Knowledgeably communicate the product line to the customer.
3. Ability to understand customers’ needs.
4. Ability to perform simple math operations (addition, subtraction, multiplication, and division).
5. Excellent interpersonal skills and ability to communicate effectively with other Team Members
and leadership.
6. Ability to understand and complete departmental transfers.
PHYSICAL REQUIREMENTS
1. Must be 18 years or older and work up to a maximum of 8-10 hours per day.
2. Stand and walk for extended periods of time up to 4 hours without a break.
3. Bend and stoop to grasp objects and climb ladders.
4. Bend and lift loads, not to exceed 68 pounds, unassisted.
5. Push and pull carts, weighing up to 100 pounds, unassisted.
6. Ability to visually examine products for quality and freshness and to check signage and labelling
for accurate pricing.
7. Demonstrated proficiency in the proper use of a dumpster, baler, box cutters, and all related
equipment.
Work Environment
1. Environmental exposure: Possible temperature extremes.
2. Work in a moderately noisy environment.
3. Work on a variety of floor surfaces including tile and concrete.
OTHER REQUIREMENTS
1. Able to work a variety of shifts including weekends, evenings, and holidays.
2. Willingness to receive constructive feedback pertaining to job performance.
3. Willingness to provide exemplary customer service constantly and consistently.
4. Good communication skills.
5. A desire to learn about natural and organic foods and products.
6. Effectively utilises shrink control procedures.
7. Provide ideas and suggestions that contribute to the growth of the team.
8. Carry out duties in a timely manner.