To deliver the benugo customer experience, consistently and to the highest levels, including attention to health and safety practices, hygiene and cleanliness standards and the control of stock and wastage levels.
Service
• To deliver the benugo customer experience at all times, in all sections of the shop/venue
• To demonstrate a positive attitude to the customer, your job and your colleagues at all times
• To consider the needs of the customer at all times
• To seek to continually improve performance standards, and to encourage colleagues to do the same.
• To consistently maintain excellent standards of punctuality and personal presentation.
• To speak English at all times while at work.
Quality
• To consistently apply benugo standards as laid out in relevant manuals / training and assessment materials
• To seek to deliver a perfect product at all times
Atmosphere
• To positively contribute to the team and shop performance at all times
• To consistently demonstrate excellent attention to health, safety and hygiene standards.
• To consistently maintain a clean and safe working environment
• To communicate with customers and colleagues in a friendly and positive manner
Speed
• To consistently work at pace
• To consistently deliver the 60 second experience at the till and deli
• To offer suggestions for improvement of existing processes
Knowledge
• To successfully complete the TM performance reward programme
• To continually seek to improve levels of product knowledge and performance
• To encourage colleagues to achieve and maintain levels of excellence in their performance.