Supporter Care AdministratorA Children's Cancer Charity based in central London are currently seeking a Supporter Care Administrator to join their team. The purpose of the Supporter Care Administrator role is to support the Charity with excellent supporter care, effective data entry, batching, banking and thanking donations and also provide administration for team enquiries. The majority of the Supporter Care Administrator role will be to process supporter queries and donations accurately and quickly.The duties and key skills required for the role are as follows:-Key priorities and relationships:
To log supporter details onto the database accurately and quickly.To deal with queries by letter, email or telephone appropriately and in a timely fashion.To accurately record any money received and handle safely.To batch and bank donations onto the database accurately and quickly.To log cheques on paying in slips for finance on a weekly basis.To log thanking bounce back responses like Gift Aid and ensure all forms are sent to our response handling house for scanning and storing Gift Aid declaration forms.To write thank you letters and other correspondence as required.To effectively cross sell fundraising during contact with supporter as agreed in the supporter journey (as appropriate).To sort incoming post and distribute to the relevant teams and people in the office in a timely fashion. Duties and Key relationships.To answer telephone queries relating to other departments as necessary.To assist updating our website using our Content Management System. Welcome guests into the building.To assist the Communications Team compiling reports.To assist fundraising teams with outbound calls to supporters to gather further information and collate fundraising material requests.To volunteer at our charity events when required e.g. London marathon, special events, etc.To assist the teams and manager in any other duties as required.To deal with queries from supporters affected by cancer and to refer them to other external sources if necessary.To be a super-user for the Raiser’s Edge database and to train others as necessary.
experience/qualifications
Good working knowledge of customer/supporter databases. experience of office work and administration. experience of customer services and liaising with customers by phone, post and email. Customer service oriented. Attention to detail is absolutely key.
Company description Children with Cancer UK are the leading national children’s charity dedicated to the fight against childhood cancer. Our aims are to determine the causes, find cures, improve treatments and provide care for children with cancer. Our work started with a promise We were founded in 1988 following the death of 14-year old Paul O’Gorman to leukaemia and, just nine months later, his sister Jean, also to cancer. Before his death Paul’s parents promised to help other children with leukaemia and, today, we fund life-saving research into childhood leukaemia as well as all other forms of other childhood cancers.  We fund life-saving research to improve our understanding of childhood cancer and to find safer, more effective treatments for all young patients.  We fund innovative welfare projects to help children and families in their fight against childhood cancer and we campaign and raise awareness of childhood cancer, to protect more children and give more young cancer patients a brighter future.
How to applyTo apply for this position, please attach your CV and a covering letter outlining why you think you are right for the role to the link provided before the deadline of 9am, Wednesday, 10th January 2022.The full job description and person specification is available to view on the Children with Cancer UK website. First stage interviews held week commencing 22nd January 2022, dates to be confirmed. If you have not been contacted by Friday 26th January 2022 your application has unfortunately not progressed to the next stage.