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Support Technician Job in London

Posted: 18-09-2018
Place: London

SUPPORT TECHNICIANTHE VENUEPuttshack is a brand new, ground-breaking technology focused social entertainment concept, combining a revolutionary mini golf activity with the finest hospitality, food and beverage and award winning design.THE ROLEWe need a highly motivated Technician who will perform a variety of technical support duties to ensure the smooth delivery and maintenance of the venue’s tech-driven gaming creations. The successful candidate will work alongside our operational management team to ensure all our gaming equipment is operating to the highest possible standard and ensure an incredible guest experience every single time.KEY DUTIES AND RESPONSIBILITIES:
Work with the design and installation teams in the configuration and set-up of mechanical and electronic infrastructure Assist in delivery of venue launch and drive toward operational excellence Provide ongoing support during operational hours and detailed maintenance out of operational hours Liaise with both the management team and guests about any faults they experience Provide leadership and guidance to a junior support technician Manage a detailed issues log and complete swift repair, or report to wider technical team.
Essential requirements:
Ability to demonstrate practical and mechanical awareness and a passion for IT and mechanical engineering Ability to talk about technology in simple terms and coordinate any issues with the system architects Good IT skills – Windows, servers , Linux , Office , virtualisation , redundancy , backups, radio / wifi networks , IOS , Android Familiarity with The Internet Of Things Logical thinking, excellent problem solving with strong analytical skills Good time management, well organised with the ability to prioritise Able and happy working flexible shift patterns – the venue is a 7 day operation and open morning until late Able to work in confined places and access components in restricted access locations.
Background
A vocational or academic background in Mechanical or Electronic Engineering experience in technical support advantageous Proven background in understanding technological and mechanical problem solving.

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