We are a fast growing IT Solutions provider, seeking a Senior Support Analyst/IT Engineer to work from our offices based in North West London on a Permanent or Contract basis.
The successful candidate will be expected to provide remote and on-site support.
To a client base of varied market sectors and guidance to a small team of junior engineers.
Fluent working knowledge of Microsoft Technologies with English verbal.
And written communication skills are essential. Having a car is essential.
Technical Skills Required:
• Microsoft Office (All versions)
• Microsoft Windows OS (All versions)
• Mac os
• Cloud Solutions
• Working knowledge of Smart Phones (iOS/Android)
• Proven knowledge of Microsoft Windows Server (All versions)
• Proven knowledge of Active Directory and Group Policies.
• Proven knowledge of Microsoft SQL Server.
• Proven knowledge of Microsoft Exchange and troubleshooting.
• Networking, TCP/IP, Printer, Desktop, Laptop and Server Hardware troubleshooting.
• Upgrades, Disk Imaging and Data Migration.
• Broadband Technologies
• VOIP Technologies
• Certifications such as CCNA, CCNE, MCSE, MCP, MSDST, MCITP are desirable.
Required for this role is:
• Considerable B2B customer service experience in a support based role.
• Documentation skills
• An interest in emerging technologies
• Good administration skills
• Technical fault finding by analysis
• Good organisational skills
• Pleasant telephone manner
• Project management skills would be an advantage.
Needs to be:
• Customer focused
• Able to work well in a team environment with flexible approach to working hours.
• Proactive and positive attitude with ownership of problems.
• Smartly dressed and attentive to detail.
No Agencies please