O2 is the commercial brand of Telefónica UK Limited, a leading digital communications company owned by Telefónica S.A.  With over 25 million customers across the UK, O2 is one of the world’s most innovative companies putting our customers at the heart of everything we do.

We are much more than just a network.  We open up the endless possibilities of technology, connecting our customers to the things that they love and exploring new ways to open up the world for them.

With over 450 stores across the UK, our retail team is at the forefront of offering our customers more.  And you can be part of it.

We are always on the lookout for great talent.   Just like our customers, we offer our employees more.  From a choice of benefits, rewards, training and ongoing career development there are many reasons to join O2.
As the flagship O2 Arena Store Leader, you`ll be passionate about delivering the best in-store experience. Your team will deliver a world-class service to our customers, building something new and setting the bar high. Your store will be seen by millions of customers each year, whether they’re passing through on their way to a show, or popping in to discuss a new tariff.
This store will be a true “brand” store, bringing to life live experiences and acting as an ambassador for O2, in the O2.  With the launch of the Icon village around the same time, we’ll be looking to capitalise on the additional footfall that will inevitably bring.
Your role is to deliver results through a motivated and engaged team by inspiring them to love the job they do and make sure they’re having great conversations with our customers to understand their needs so they sell the right product and service to them.  You’ll look for ways to make sales soar, drive efficiencies and be a motivational leader and role model to the team.
Responsibilities
•    Leading your team brilliantly with passion and drive.
•    Ensuring your store consistently delivers an exceptional customer service/experience.
•    Building trust and making every day better through personal experiences that count.
•    Achieving performance targets and other measures as set by the business.
•    Delivering regular, consistent and effective reviews with the team.
•    Supporting the store to drive productivity and efficiency in line with budgets and guidelines, to minimise store operating costs and impact on the environment.
•    Building a schedule using identified business data inputs (i.e. Footfall, matrix hours, trading hours, employee contracted hours) to maximize productivity and deliver store rotas in an effective and timely manner.
•    Ensuring the store is adhering to key compliance requirements in relation to store standards, Health and Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
•    Identifying talent within the team and driving development.
•    Working with your team to take ownership of the store appearance – taking pride in where you work.
Skills / experience needed:
•    We’re looking for someone who’s worked in a fast paced environment previously, not necessarily retail, but you do need to be motivated to work to targets and deadlines.
•    The ability to be able to lead, encourage and develop teams to be high performing is essential. We’re looking for a role model and an individual who can take their team on a journey.
•    You’ll need to be able to work to frameworks to provide support, training and development.
•    A great communicator
•    Commercial acumen
•    We work in an agile environment so you’ll need to be able to change and adapt to business needs.
•    What’s incredibly important is finding someone who understands the importance of delivering great customer experiences and who has an awareness of a customer centric culture.  Putting the customer first in everything that we do.
In return for your efforts, you`ll be rewarded in typical O2 style: A competitive salary and benefits that you get to choose. Great news if you`ve got little ones or other family commitments, or if you want to be more green. Of course you can expect support, recognition and the chance to progress with us.
Joining O2 means opening up a world of freedom, support and possibility. A fascinating world where you`ll be able to think bigger, be Bolder and try new things. And where there are endless opportunities to develop your career.
Ours is a completely new kind of store - inspiring and creative - a cool home for cool tech. All work and all play. Here you can even connect people to the future. A place like this can hardly be called work. The direction of retail is changing. We`re looking for leaders to set the course. For pioneers who aren`t afraid to go into the unknown. Are you with us?