General
Job Title: Store Facilities Manager
Area: Kent, South East England
Department:  Operations
Job Purpose
The Facilities Manager will have responsibility for driving operational performance in a high-profile Store, delivering excellence and demonstrating continuous improvement in service delivery.   The FM will act as a single point of contact for all FM issues across Cleaning, Catering and Security services at the Store.
Major Accountabilities

To demonstrate the TC Facilities Management values and lead by example at all times.
Responsible for the delivery in accordance with the FM strategy, site service charter and service level agreement to monitor key elements of the FM service.
Responsible for management of onsite FM projects specific as agreed with the Project Team.
Responsible for providing a key interface between on-site client (customer) and the contracted service providers on a day to day basis.
Responsible for monitoring and reporting of service level agreements and key performance indicators internal and external.
Responsible for monitoring of supply partners service delivery and customer interface on a day to day basis.
Responsible for financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels.
Responsible for providing a continuous improvement review and development of initiatives to improve or rationalise hard services to achieve optimum performance and full customer engagement.
Responsible for ownership and management of the departmental audits, statutory compliance plans to achieve and maintain legal status.
To develop and maintain the relationship with the customer to ensure their expectations are met whilst working within defined specifications.
To manage the performance of staff in consultation with an appropriate Human Resources representative, taking necessary actions to develop staff or improve performance.
To ensure the payment of staff correctly and on time every time by following all company time and pay processing requirements.
To manage all Human Resources and Employee relations issues in accordance with the company Human Resources Policies and in consultation with an appropriate Human Resources representative, recognising and valuing diversity in all cases.
To train and induct all staff in their role, the standards expected, the TC values and company policies, procedures and guidelines.
To ensure all staff are trained in, and adhere to relevant Health, Safety, COSHH policies and procedures.
To adhere to all company processes, policies and procedures.

Responding appropriately to emergencies or urgent issues as they arise.
Key Relationships

Store Manager and staff (employees and agency)
Site Service Operatives (3 reports across FM services), i.e. Catering Team Lead, Security team Lead and Cleaning Team Lead.
Area Managers
Operations Director
Store Maintenance team

Job Dimensions

Managing to SLA’s and budget
FM Service commitment, initiative, decision-making ability and hard work across site teams from cleaning, catering and security operatives.
Client is a strong globally respected brand.

Behavioural Competencies: -
Competency Work Level
Driving Results
·         Is cost conscious e.g. Maximises productivity and minimises waste.
·         Takes ownership for individual performance and responsibility for achieving goals.
·         Meets commitments to others
·         Learns from mistakes and applies learning.
·         Demonstrates a commitment to continual improvement.
·         Plans and prioritises tasks effectively.
Customer Focus
·         Able to identify who their customers are.
·         Asks their customer questions to determine their needs.
·         Offers solutions to customer requests.
·         Delivers to meet their customer needs.
·         Follows through customer complaints promptly.
·         Is able to explain the impact of their own customer relationships.
Teamwork
·         Supports and encourages others
·         Works collaboratively with others.
·         Treats everyone with professional respect.
·         Shares ideas and information
·         Understands impact of their behaviour on team.
Communicating Effectively
·         Listens attentively
·         Is able to influence their immediate customers.
·         Uses plain language to express thoughts.
·         Speaks clearly and checks understanding.
·         Passes on and shares relevant information in a timely way.
·         Uses open questions, probes to find out more.
·         Uses the most effective method to deliver a message.
Managing Change
·         Deals effectively and positively with changing circumstances.
·         Adapts ideas used successfully elsewhere rather than reinventing.
·         Is willing to try new tasks and ways of working.
Role Requirements:

FM experience across Soft Services
Excellent written and verbal communication skills.
Previous experience of managing a team
Sound knowledge of Health and Safety and COSHH legislation.

Other responsibilities:

To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirements of Health and Safety Regulations.
To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
To comply with the requirements of the Data Protection Act.
To comply with the company’s policies on equal opportunities.

NB:  This job description reflects the future position and may change in emphasis or detail in the light of subsequent developments.