Tate Enterprises is a wholly owned subsidiary of Tate. Work at Tate Enterprises ranges from editorial, retail and merchandising roles to operations, finance and licensing.
Tate Enterprises shares Tate’s mission to promote public knowledge, understanding and enjoyment of British, modern and contemporary art. Its role is to maximize profits and extend the value of the Tate brand, to support Tate’s work and collection.
The company operates its own warehouse and distribution centre in Chadwell Heath, Essex. This provides logistical support, distribution and fulfilment services for Tate Enterprises’ customers who include; their own shops (at each Tate gallery), national and international retailers, online shop and other galleries and institutions from around the world.
The warehouse supports a product mix, comprising of Tate published books, including exhibition catalogues, general art and children’s titles, and merchandise including; 3 dimensional products, postcards, prints and souvenirs.
The warehouse operates 7 days a week with two shift patterns.
The Stock and Admin Assistant role includes:
• To provide first line support in dealing with all queries and issues from the Merchandise, Sales and Customer Service teams
• Answering the office telephone and resolving queries from Customer Service (by phone and by email)
• General office administration and maintenance including co-ordinating all filing and documentation
• Collect all previous day’s invoices and separate into courier groups
• Daily completion of the ‘mark and dispatch’ procedure
• Co-ordinate and arrange shipping for international orders, including obtaining quotes and raising the supporting paperwork
• Pull together KPI information Warehouse performance for the Operations Manager
• To assist in maintaining the GRNI and the movement of Goods Received Notes
We are looking for someone who has:
• Previous experience working in an administrative role
• Excellent written and verbal communication skills, demonstrating the ability to communicate effectively and positively with all colleagues and external contacts
• Demonstrate excellent time management and prioritisation skills
• Ability to work collaboratively and contribute positively within a diverse team and treat all colleagues with dignity and respect
• Excellent attention to detail and accuracy, with a systematic approach to work
• Intermediate to advanced IT skills including a good knowledge of Outlook, Word and Excel
• Previous experience of using a sales and stock database
We offer great benefits, including paid holiday, pension plan, staff training, performance and service awards, great discounts in our shops and catering outlets, Employee Assistance Program, Cycle scheme and free entry to exhibitions for our employees and their friends and family.