After Sales Executive
Reports to: After Sales and Operations Manager
Based at Battersea: London
Salary: £18,000pa
This is a wide-ranging and exciting role, supporting our winter-sports programme, in a fast growing and ever-changing business. As part of our After Sales team you will be responsible for every aspect of the booking process once the client has confirmed their holiday. Our ideal candidate will have unparalleled customer service skills, a keen eye for detail and a positive ‘can-do’ attitude.
Roles and Responsibilities:
Concierge -
Provide support and guidance to the client post booking, ensuring unparalleled service is delivered at all times
Answering client queries regarding their accommodation or resort by phone and email
Selling Ski Solutions ski hire to clients
Assisting clients to book lift passes, ski school, nannies and restaurants
Administration -
Liaising with tour operators or directly with European and North American suppliers to administer changes to client bookings
Processing new bookings and invoices
Preparing travel itineraries and sending client travel documents
Credit Control -
Arranging client payments by phone or bank transfer
Chasing clients in a timely manner to pay any overdue monies
Essentials:
· Previous office experience
· Excellent written communication and a friendly telephone manner with a willingness to go the extra mile
· Exceptional organisational skills and attention to detail
· You must work well in a team with a hard-working and flexible approach
· Numerate
· A love of the mountains and all things ski and travel
Would like:
· Language skills (French, German or Italian) are useful
· A background in high-end tailor-made travel
If you would like to be part of the success story at Ski Solutions email our After Sales and Operations Manager, Laura Sigamoney, with CV and covering letter explaining why you would like to be a part of the team. All applications will be treated in the strictest confidence.
Unsolicited agency applications will not be considered.