Shop Assistant – Luxury Retail – W8, London
Panache
Kensington
We are looking for an exceptional candidate to fill the role of Sales Associate in our Central London store.
Panache is a distinctive luxury confectionery and gift-ware retailer, with international recognition, broad appeal and nearly 40 years of brand history.
Positioning ourselves as London's ultimate specialist in luxury sweet-themed gifts, our business has revolved around creativity and artistic talent; obsession with quality has become our trademark.
Having two adjoined shops allows us to focus each half on each part of our business: Selling luxury chocolates, sweets, cakes and coffees in our Patisserie, and luxurious gifts, artworks and home decorative items in our adjoining fine home décor shop, and combining the two for grand events and gift concepts, we offer a wide range of products and a diverse work environment.
We are looking for a hard-working person who is ready for a varied and challenging part-time or full-time role within our team.
As a member of the Panache team, your primary role will be to help in the running of the stores, from assisting customers who require assistance, in the home-ware store or the patisserie, aiding our Sales staff with finalising and completing customer’s orders for our centrepieces and gift items, facilitating production when necessary and maintain cleanliness and hygiene of the store.
Those who perform well are always considered for promotion to Sales Assistant and beyond during our annual reviews.
The role is quite varied, including but not limited to:
• Assisting customers with confectionery sales and gift purchases
• Assisting our Sales staff in taking customer orders for events
• Offer sales assistance to clients in-store and answering incoming calls
• Communication with customers and suppliers where required
• Assisting the Barista in the Café if necessary
• Preparing coffee and serving cakes in our Patisserie when required
• Help in preparing displays and shop windows
• Displaying sweets, chocolates and cakes in the store
• Reporting and maintaining stock levels
• Preparing customer orders from inception to completion
• Help to maintain tidiness, cleanliness and hygiene levels within the shop
Reasons for you to join our team:
* We'll provide you with training to develop your skills and knowledge
* We will encouragingly push you to improve in a rewarding environment
* We aim to provide a fun work place that knows when to get serious
* You'll have the opportunity to experience different work roles throughout the day
* You'll have the opportunity to progress your career with us
* We have delicious chocolates and cakes which we encourage you to try
* Annual pay reviews
* A clean, well fitted store as a workplace with a nice vibe
* Paid bonuses
* Family business atmosphere with opportunities to impress
Successful candidates Must have:
• Excellent customer service skills, a friendly demeanor with a hardworking and outgoing attitude
• Excellent communication skills and service etiquette
• A sharp eye for detail when it comes to the store’s and one’s own presentation
• Willingness and ability to be a fast learner about a range of varied product lines
• Confidence and determination to drive sales
• An ability to be punctual, reliable and to work under pressure
Exceptional candidates would have:
• Luxury sales and customer service experience, including experience of dealing with high profile people
• Some experience in the luxury confectionary or home-ware/giftware sectors
• Some experience/interest in hand-crafts or art
• Creativity and artistic flair
• Confidence and determination to drive sales
Hours: The long day is split into 3 shifts depending on your role and availability.
Morning Shift- 7:45am – 3:00pm or 4pm, with ½ hour or 1 hour lunch break
Evening Shift- 2:30pm – 8:30pm, with ½ hour tea-break
Full Day Shift - 11:00am – 8:30pm with 1 hour lunchbreak
Your week can/will be split into these various shifts as needed. We aim to be flexible to match our staff’s schedules into our own. We are open to team members sticking to one shift or alternating as suits our mutual schedules.
Our current priority however is to fill our Morning Shift (07:45-15:00) and Full Day (11:00-20:30) requirements.
Hours and Pay
FULL TIME: 5 Shifts (days) per week (36 hours plus overtime), Monday to Sunday with two days off per week
Leave: 20 days paid holiday per year
Annual Wage: £14 – 18K per year, depending on suitability and experience (plus considerable Paid-Overtime available)
PART TIME: 3 Shifts (days) per week (21 hours plus overtime), Monday to Sunday with four days off per week
Leave: 11 days paid holiday per year
Annual Wage: £8 – 11K per year, depending on suitability and experience (plus Overtime)
During various times of the year there are many opportunities to earn paid overtime and bonuses.
To apply, please email your us your CV
Due to the volume of applications, only successful applicants will be contacted.