Service Delivery Manager Giant Group have an exciting opportunity for a Service Delivery Manager to join their Employee Support Team reporting into the Operations Manager.As the Service Delivery Manager, you will have general oversight of the delivery process and implementation. You will work alongside the Operations Manager to hold all service departments and employees accountable for carrying out the required processes and tasks. As Service Delivery Manager you will be involved in all aspects of the client relationship from the initial set-up through to attending monthly service reviews and being the first point of contact for queries and escalations all the while maintaining and developing relationships with giant Precision clients whom we offer 1st line employee support. Working to ensure performance levels are met, as the Service Delivery Manager you will exceed KPIs and ensure SLAs are adhered to, whilst playing an integral role in ensuring there is a positive relationship between giant and its clients. Essential Requirements:
Ability to plan and implement service delivery processes experience of leading and managing staff Successful experience in a management post in a service organisation and proven record of improvement and/or excellence in the delivery of services experience of delivery of a high quality, compliant services with customer facing/customer service skillsIn depth understanding of service contractual requirements and obligationsAt giant we actively recruit apprentices and graduates into our robust engagement programme. The Leadership Team values and promotes high employee engagement and a strong commitment to people development. As one of the best in the business who wins awards, giant is proud of its reputation and achievements.
Employee benefits:
Personal development and training with defined career progression Award-winning employee reward scheme, giant advantage Matched pension scheme Cycle to work, childcare and car salary sacrifice schemes – saving you £000s per annum Social events, monthly fruit Friday, weekly dress down Friday, office games (table tennis, pool and table football)
About Giant Group Giant group provide a full range of compliance driven global workforce management solutions using unrivalled cloud-based technology and smart managed services. With giant managed services, the companies broad range of services and integrated proprietary software allows for the end to end management of contingent workers improving talent, saving costs and mitigating risks. Giant Groups long-term clients – since 1992 and ongoing – include Page Group and Barclays Bank. To apply please click on the link provided and you will be redirected to the companies website to continue with your application. Giant Group are committed to equal opportunities in employment and we welcome all applications who meet the minimum criteria for the job vacancy and to consider them on their abilities Closing date: 10th April 2022