Chiswick
£27000 Per Annum
6 Month Contract

My client a prestige dealership based in Chiswick is looking for a service bookings assistant to join their team on a 6 month contract.
As Service Bookings you will be reporting to the Aftersales Manager and responsibilities will include: Providing customers with a consultative booking service for the maintenance and repair of their vehicle, whilst ensuring the workshop is loaded in such a manner that ensures efficient utilization of available capacity.
Responsibilities as Service Bookings:

Answering all inbound customer calls and responding to customer e-mails.
Ascertaining customer requirements by listening to the customer description of symptoms, clarifying the problem and documenting this verbatim, advising accordingly.
Determining services needed by reviewing service history and referencing manufacturer service intervals.
Advising customers of potential work required, providing a quotation and documenting on the service booking.
Prepare service and repair estimates, advise on routine maintenance / repair services required.
Pre-allocating work booked to the Service Advisors/ Executive.
Planning and advising customer of vehicle drop off times.
A proven history within a service department.
Current or recent main dealer experience
A history of job stability
Live within reasonable commute of Reading.

If this position is of interest to you please contact Ed Davis or Amir Moughals at Fast Track Management Services Ltd.
If this role is not quite right, we may have other work you may wish to consider, either way please do not hesitate to contact the Automotive team.