Senior Operations Co-coordinator (£29,000 – £34,000) per annum (Plus shift enhancements)
Temp / Perm
Hours of work: 37.5 hrs (Days, nights Evening, Weekends)
1. Performance Management
i. Support the Head of Operations in the delivery and performance management of the out-of-hours General Practitioner service
ii. Be operationally responsible for the delivery of targets across the service as a whole including the out-of-hours national quality standards contractual KPIs
iii. Be responsible for the day-to-day performance of all staff across the service
iv. Assist with daily monitoring of access targets and reporting breaches of waiting times targets and to put in place remedial plans to ensure such events do not occur again.
v. To assist In the analysis, implementation and monitoring of departmental processes liaising with Operational and Clinical Programme Groups, departments and external agencies
2. Risk and clinical governance
i. Assist in the investigation and response to complaints, professional feedback, critical events/ SUI’s in line with the Partnership organisation’s policies.
ii. Assist in the implementation of the organisation’s clinical governance framework within the directorate and support the Clinical Governance infrastructure.
iii. Ensure Health and Safety met and followed at all times by all staff throughout the organisation
3. Staff Management
i. Monitor compliance within the service in line with terms of employments and local management policies and procedures.
ii. Line manage non-General Practitioner staff, including the recruitment and retention of staff and the management of any disciplinary, performance, attendance or grievance matters.
iii. Line manage General Practitioner staffing on issues such as timekeeping, work conduct and non-clinical grievance matters.
iv. Ensure all staff groups, permanent and temporary, are appropriately inducted and have the resources and knowledge to perform their role.
v. In conjunction with the Head of Operations, ensure staff performance is maximised via processes such as appraisals, team meetings and one-to-one discussions.
vi. Ensure that the Individual Development Review (IDR) tool is fully implemented for all staff in line with strategic objectives, in order to enhance team and individual performance. Identify training and development needs through this process and ensure development opportunities are made available to all staff and that participation is encouraged for such opportunities.
vii. Develop team morale and motivation through effective personal leadership, ensuring views and decisions are communicated both up and down the management structure.
viii. Ensure that accurate records are kept of annual leave, study leave and sickness for all staff (including clinical workgroups).
ix. Ensure the appropriate delegation of operational tasks to staff to ensure delivery of the service to the quality required.
x. Works with the senior management of the service to ensure service continuity
i. Vice they have received. To ensure co-operation throughout this process, ensuring that all barriers (patients who are hard of hearing/patients who do not have English as their first language) are overcome and that patients are not left anxious or distressed.
ii. Use communication skills effectively to persuade and influence clinical staff to support non-clinical staff where appropriate.