Peabody has an  exciting opportunity for a Senior New Homes Officer to join our team in London. You will join us on a full time, permanent basis and will receive a salary of £32,000 - £35,000 per annum.
The Senior New Homes Officer Role
To provide excellent front line customer service by working in partnership with internal and external stakeholders to ensure our customers’ needs are met and the departmental/team objectives are achieved as well as ensuring residents of Peabody’s New Homes receive a high level of customer experience and to facilitate the effective handover of Peabody New Homes to the wider organisation.
Knowledge/experience/ Skills required of our Senior New Homes Officer:
- Ability to work independently, exercising good initiative and judgement.
- Excellent written and verbal communication skills.
- Proven time management and prioritisation skills.
- Proven experience and ability to deliver excellent customer care and valuing diversity.
- Proven attention to detail and ability to work on a variety of tasks simultaneously.
- Ability to work under pressure and meet deadlines and targets.
- To ensure that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organization.
- Managing a complaint case load through to satisfactory resolution in line with Peabody’s policies and procedures.
- experience of working with a diverse range of customers.
- Excellent IT skills
- Excellent relationship management and strong influencing skills.
- experience of managing contractors to deliver high quality customer experience.
- Highly developed problem solving skills.
- Good knowledge of technical/ construction terms and processes, including defect management.
Closing Date: 13 September at 5.00 pm
If you feel you have the skills and experience needed to become our Senior New Homes Officer please click ‘Apply’ now to be directed to our careers page and complete your application. Please monitor your emails also during this time.
Peabody is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
No agency interest