Senior Claims Operations Analyst
London
£40000 - £75000 per annum
The Senior Performance Analyst will work closely with the Group Operations Performance Manager in managing key business processes and developing appropriate performance measures and MI to ensure the Claims Department is operating efficiently and effectively.
* To oversee all business as usual activities of Claims Operations.
* Manage all aspects of delegated claims processes end to end.
* Develop and maintain operational processes to conform to Lloyds standards and best practice.
* Design / deliver / continually develop a suite of performance measures and regular MI / reporting covering key activities.
* Analysis of performance measures and provision of recommendations for continuous improvement.
* Production of packs for board meetings and committees.
* Interpret regulatory requirements and assess / redesign / create processes to ensure compliance within required time-frames.
* Monitor adherence to and manage actions in relation to regulatory requirements, internal business controls and key performance indicators.
* Design presentations to assist in change activities and the implementation of new processes / initiatives.
* Management of customers and stakeholders and support the improvement of communication and coordination between departments.
* Develop and maintain relationships with relevant external parties.
* Support for business development activity, as required.
* Claims Operations and Delegated Claims Underwriting experience essential.
Advanced Excel skills essential:
* Strong people management skills.
* High levels of motivation, enthusiasm and drive together with strong influencing skills.
* Ability to work autonomously, as well as being a good team player.
* Ability to consistently be effective in meetings/manage meetings effectively.
* Effectively communicate at all levels, demonstrating credibility and appropriate level of expertise.
* Analytical mind set, able to assimilate, correlate and combine multiple stakeholder perspectives in defining business needs.
* A thorough appreciation of the requirements of support processes in a customer focused environment.
* Ability to see the wider possibilities of a situation, assessing the implications of various courses of action and be able to make informed decisions.
* Commercial awareness, understanding what is in the best interests of the organisation (alignment to strategic objectives).
* Able to be flexible when working on several activities simultaneously.
* Effective management of customer and stakeholder relationships, including strategies to establish, maintain and improve relationships where appropriate.
* Report writing.
YOU MUST HAVE INSURANCE experience TO APPLY FOR THIS ROLE.