Job description

1. To conduct risk assessments/reviews and spot checks within a customer’s own home within the London borough of Newham using an electronic device where appropriate.
2. To ensure compliance is kept up to date and that work is conducted in a timely fashion and uploaded onto our rostering system.
3. To attend reviews of customers with the local authority and compile reports in a timely fashion.
4. Liaising with and providing support to Care coordinators and care workers working within allocated area.
5. To be involved in our mentoring of new recruits program.

On Call Responsibility
As part of this role you would be required to take on the responsibility of the out of hours emergency service on a Rota basis.

1. Answering the mobile telephone and advising care workers in relation to our company policies and procedures.
2. Assigning care workers where necessary to customers, adhering to Care Support policies and principles.
3. Attending a care call if no care workers are available.
4. Dealing with other health and social care agencies outside of normal working hours.

Please note that the above does not include an exhaustive list and you will be expected to undertake any additional tasks required where appropriate.

Job specification

Essential

experience of service provision in the care profession and an understanding of risk assessment and risk management.

Desirable

experience of Risk assessing within a community setting.
NVQ 3 Health and Social Care

Key Competencies

1. To be able to work to strict deadlines.
2. To be able to work in a flexible pattern in line with the needs of the service.
3. To be able to maintain all administration.
4. To be able to manage workload effectively.
5. To be able to establish and maintain effective working relationships.
6. To be able to prepare reports as required.

Special Skills and Attributes

• Excellent communication skills.
• Excellent computer skills.
• Excellent administrative skills.
• Good planning and organisational skills.
• Ability to cope with pressure.
• Even-tempered and patient.
• Ability to cope with change.
• Ability to display empathy and warmth.