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Seafarer Help Officer Required

Posted: 34 days ago
Place: Croydon (City/Town), Greater London



Are you looking for interesting part-time work?
If you are:

Able to work a Rota that includes morning, afternoon, evening and night shifts which rolls through weekdays, weekends and bank holidays.
Happy to help others.
Good at both verbal and written communication.
Familiar with Microsoft Office and happy using social media.
Able to speak other language or languages fluently, in addition to English, that would be an advantage.

Other possible advantages would be if you had a background in the maritime industry, have worked on a helpline, have been involved in counselling or providing emotional support or if you have worked for the emergency services or the health services.
If you have any of the above then you may be the one we are looking for.
We are an international charity based in Croydon helping seafarers and their families around the world via a 24-hour, 365 days a year helpline called SEAFARERHELP.  Our busy helpline team currently has a vacancy for a part-time member of staff to work a minimum of 16 hours a week, although it is usually more, on various shifts which include weekdays and weekends. This vacancy is to provide maternity cover for a period of one year.
The job is to take calls/contacts from seafarers who find themselves in some form of problem anywhere in the world. We find out what the problem is and either resolve it ourselves or refer them to other organisations that are better placed to assist them. The calls/contacts come to us by telephone, email, live chat, Facebook, Whatsapp, Viber, SMS text and Skype so you need to be happy using social media and different IT systems.
Starting salary is £8.67/hr. Rising to £9.96 following a successful 4 month probationary period and then to £10.90. experience is not necessary as full training will be provided but knowledge or previous employment in any of the areas mentioned above would be an advantage. The closing date for applications is 03/04/18.

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