My client, a busy building supplies company based in Clapton, North London is looking for an experienced Sales Office Administrator to join their small busy team. The role involves assisting customers with their enquiries and orders over the phone. You will need to be highly organised and efficient and be able to develop a strong rapport with customers, many of whom will be placing several orders a day.
You will also be carrying out administrative duties to assist with the day to day running of the office. This will include processing invoices and payments, therefore accuracy and good numerical skills are required.
Hours of work: Monday – Friday, 8am – 4.30pm/5pm
Type of contract: Permanent
Salary: £20,000 - £24,000 per annum, depending on experience
Benefits: 28 days paid holiday
Main duties include:
• Open the office in the morning
• Processing customer orders, dealing with enquiries and resolving any issues that may arise.
• Answer the telephone, direct calls and relay messages, dealing with enquiries as appropriate
• Maintain strong client relationships, understanding their on-going requirements and sharing product information
• Gain a full understanding of the Company’s product range to best advise customers
• Process receipts, invoices, delivery and credit notes, ensuring records are maintained and correct
• Process payments via cheques, BACs, Cash, CHAPS and direct debit
• Filing and maintaining files in an orderly fashion
Requirements for the role:
• Good customer care skills
• Previous office administration experience
• Excellent verbal and written English communication skills
• A professional telephone manner
• Numerate
• Accurate with excellent attention to detail
• Quick to learn
• Strong computer skills, fully conversant with all relevant software applications (MS Office, Word, Excel, etc.)
• Quick Books experience desirable but not essential
• Able to use own initiative and demonstrate a common sense approach to office duties
• Self-motivated and able to work independently and as part of a team
• The ability to remain calm under pressure and remain professional at all times
• Able to multi-task and demonstrate strong time-management skills
• A willingness to take on new tasks
If this job sounds of interest and you have the skills and experience described above, please forward your CV and a cover letter explaining why you feel you are suitable for this position. We look forward to hearing from you.
If you have not had a response within 14 days we regret that your application has been unsuccessful.