You need to communicate FLUENTLY in both ENGLISH AND RUSSIAN TO APPLY.
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Nationwide Cleaners is a national cleaning company established in 2004 providing domestic and commercial cleaning services. A vacancy has arisen at the East London office, which has been experiencing a period of strong customer growth. We are looking for an experienced, responsible and committed Office / Customer Service Assistant to join our team. You would need to be able to communicate at ease by phone/email/sms in both English and Russian and enjoy busy, multi-tasking environment juggling emails, messages, calls, etc. The job will be based at the company office in Woolwich Arsenal.
This is a part-time role of apprx 20 hours per week. Expected salary £8.50ph during the probation period rising to £9.00-10.00ph thereafter. Immediate start. This role is part-time, but may become full-time for the right candidate after 6 months. 28 days paid holidays.
Suggested hours will be 10am-2pm, Monday to Friday, but we are fairly flexible with the timings, so the hours can be discussed during the interview stage.
Key requirements and experience:
- EXCELLENT telephone manner, good standard of spoken and written English is ESSENTIAL;
- Competent with Email and Microsoft Office (Word and Excel);
- FAST typing speed 40wpm minimum is DESIRABLE;
- experience of working in the cleaning industry in administrative, customer service, supervisory or sales role is DESIRABLE (not as a cleaner);
- Strong organisation skills and attention to detail;
- Self-motivated and pro-active individual, who is able to use own initiative;
- Would ideally live in South East or East London;
- Would enjoy being busy and multi-tasking environment;
- Driving licence would be useful;
- Russian language is ESSENTIAL.
The office is currently managed by 2 partners. You will be working in a team with another full-time administrator. Relevant training will be provided to the applicant, but you must fit the right requirements above.
The main duties include, but not limited to:
- Assigning jobs to cleaners;
- Managing cleaner replacements and holidays;
- Resolving ongoing issues with clients;
- Preparing customer information packs;
- Following up with clients to check if they are satisfied with the service;
- Raising sales invoices and chasing payments;
- Reporting to partners;
- Assisting with cleaners’ recruitment;
- Answering customer inquiries and taking orders by phone or email;
- Placing marketing advertisements as per agreed schedule;
- Assisting with marketing as instructed by the partners.
Applications from candidates without covering letters will NOT be considered. Your covering letter should not be generic and should be relevant to this role. Please state why you would like to work for Nationwide Cleaners in the covering letter.
We will only accept CVs from direct applicants, we do not use recruitment agencies. Please apply by sending us your CV by email along with a covering letter stating why you may be suitable for this position. NO phone calls, please. If you have not heard within 7 days from the date of submission please assume that you have not been successful.
Keywords: Administrator, Administration Assistant, Receptionist, Office Assistant, Customer Service Assistant, Office Manager, Cleaning Agency, Cleaning Supervisor, secretary, receptionist, Russian Speaking, typist.