Room Attendant – The Zetter Group
The Zetter Group creates hotels, restaurants and bars with distinct personality, wit and style. Our venues include The Zetter Hotel, The Zetter Townhouse, and The Zetter Townhouse.
Once credited with reinventing the boutique hotel concept The Zetter Group has become known for value driven, boutique properties, rich with character. It is this attention to detail, narrative and the guest experience that sets their properties apart from the competition.
We are currently looking for an experienced Room Attendant. As Room Attendant, you need to have a passion for hospitality, a first-class focus on standards, excellent attention to detail and most importantly ensure that the guest is always happy.
Responsibilities
• Clean all allocated rooms and public areas to required standards.
• Support fellow team members to ensure full range of cleaning duties completed as directed on a day-to-day basis.
• To keep corridors, stairways, public and working areas clean and tidy at all times and free from obstructions.
• Maintain guest rooms according to cleaning programs and projects.
• Follow the lost property and Do Not Disturb procedures.
• Report and log any maintenance defects found in rooms and public areas and unsafe methods of working to Floor Supervisor.
• Be familiar with the items offered in the minibar and snack tray.
• Be fully familiar with all the amenities available to guests such as baby cots, extra beds, kettles, iron and iron board, etc.
• Ensure a full handover is carried out at the end of every shift.
Skills
• Exceptional customer service skills.
• Extremely organised with the ability to multi-task.
• A confident self-starter comfortable working in a high-pressure environment.
• Keen eye for detail.
• Knowledge of Protel desirable.
• Flexibility to respond to a variety of work situations.
• An effective communicator with the ability to manage relationships with both peers as well as senior management.
• A team player with a cool head and ability to work collaboratively with others towards team goals.
Rewards and Benefits
• Competitive salary package, referral bonuses and rewards for any implemented ideas you suggest
• Flexible working hours, with a maximum working week guide in place
• Career development opportunities with support and guidance
• Access to private loans and travel card loans
• Preferential room rates for both staff and their friends and families
• Discounts on food and drink throughout The Zetter Group restaurants
• Annual social events
• Employee benefits such as weekly massages, English lessons and childcare vouchers
• Additional days holiday for every year of service
If you feel that you fit the above and are keen to join our expanding family, please do not hesitate to contact us.
Only successful applicants will be contacted. No agencies please.