O2 and TelefónicaO2 is the commercial brand of Telefónica UK Limited, a leading digital communications company owned by Telefónica S.A. With over 25 million customers across the UK, O2 is one of the world’s most innovative companies putting our customers at the heart of everything we do. We are much more than just a network. We open up the endless possibilities of technology, connecting our customers to the things that they love and exploring new ways to open up the world for them. With over 450 stores across the UK, our retail team is at the forefront of offering our customers more. And you can be part of it. We are always on the lookout for great talent. Just like our customers, we offer our employees more. From a choice of benefits, rewards, training and ongoing career development there are many reasons to join O2. Your role Your role as an Full time/Part time Advisor is to be a high performing, self -motivated and engaged team member who is really clear on what great in-store performance and customer service looks like. As part of a leading brand we offer a differential customer experience. You will do this by getting to know our customers through having great conversations and understanding their needs and what they want so that you can sell the right product and service to them. Making every day better for our customers through personal experiences that count. Responsibilities The main responsibilities of the role are:
Being passionate about o2s products, services and propositions and understanding what we offer as a business. Becoming an expert in all things o2Working to and following our customer excellence framework to make sure you are delivering a great personalised customer service/experience in store Working to store targets - selling and discussing products, services and propositions that meet the customer needs in an enthusiastic and knowledgeable way Being aware of your own performance and the team performance and how it commits to o2’s success Using in store systems and working to processes. Taking ownership of what you do and making sure the Store operates effectively and within compliance Taking ownership for your development with support from your Store Leader, Territory Trainers and our Academy and Learning Zone Supporting the Store Leadership team to open and close the Store Working with your team to take ownership of the store appearance. Taking pride in where you work.
Find out more about Benefits, Skills and experience Needed for this role on O2 Careers Website Additional Information:Starting salary £15,175 - £19,275 pro rata plus performance bonus. Hours: 26 and 32 hrs.