Office Concierge is looking for Receptionists to join an exciting new residential complex at The Television Centre in West London!
Office Concierge is the number one leading provider of Reception Management Services in Central London and this is your chance to gain some amazing experience!
Previous concierge experience is advantageous but not essential. We are interested in candidates with a background in 4*/5* hotels, Luxury Retail or similar environments.
Salary: £26,000 per annum
Hours: Monday - Sunday Rotating shift pattern between:
07:00am - 15:00pm, 15:00pm - 23:00pm and 23:00pm - 7:00am
Team Size: 6 Concierge members and 1 Team Leader
Desired Personal Qualities:
• Can do attitude
• Muck-in approach
• Team player
• Passion for delivering exceptional customer service
• Passion for exceeding customer expectations
• Positive attitude and strong work ethic
• Strong communication skills
Duties Involved:
• Be the face and welcome of TVC to all residents, guests, contractors and other
visitors on site
• Report any faulty equipment to the TVC Concierge Team Leader
• Have a flexible approach to duties ensuring the best service is experienced by
Residents and their visitors
• Adhere to all security and building processes and protocols. Report any failures
to follow processes and protocols to the TVC Concierge Team Leader
• Attend regular team meetings to ensure key, timely messages are received and
any changes in ways of working are understood
• Provide the relevant Service Partners with support and lead from the front on
service delivery
• Assist on the Help Desk Service for residents
• Work with the TVC Lifestyle Manager to implement and promote services such
as dry cleaning etc.
• Manage Residents keys
• Be part of a Concierge Team that becomes the centre point of the development.
A place where Residents know they can find assistance and knowledgeable
people to assist them with any enquiries or services they require both in person
and on the phone
• Build strong relationships with the Estate Management team and other Service
Providers
• Lead by example and encourage a one team approach from all Service Partners
Office Concierge has a high response time, and so if you don't hear back from us within 7-10 workings days then please consider your application unsuccessful on this occasion.