RESERVATIONS EXECUTIVEJOB TITLE: Reservations ExecutiveJOB TYPE: PermanentSALARY: GBP21-23KLOCATION: London EC1N 2TDTHE VENUE:Bounce is a ground-breaking social entertainment concept with two London venues situated in Farringdon and Old Street. Each beautifully designed venue features 17 Ping pong tables (including the London 2012 Olympic final table), an open counter restaurant with a modern European inspired menu, and a stunning full cocktail bar that takes centre stage. With two highly successful London venues and enormous plans for global growth, Bounce are recruiting Reservation Executives to join the success story!ROLE OVERVIEW:A reservations executive position has opened up in the Head Office Reservations Department of a thriving company with venues in Central and East London.JOB RESPONSIBILITIES:- Maintain a high level of customer service and increase guest satisfaction, ensuring a smooth and premium customer journey- Maximize bookings by delivering a delightful yet efficient reservations service for multiple sites- Maximize revenue by converting enquiries, recognising business prospects and upselling- Liaise with clients to coordinate corporate or social events- Ensure every detail of a customer's reservation has been accurately recorded following established procedures. ESENTIAL SKILLS:- Upbeat and positive attitude throughout the entire day- Excellent communication skills, both verbal and written- Ability to work in a high pressurised environment- A proven ability to think and act with speed and efficiency in a fast paced and changing environment- Highly organised person with the ability to prioritise and multitask- Natural ability to sell products enthusiastically- Exceptional customer service skills- Ability to build rapport and create professional relationships- Use of Microsoft Word, Excel, and Outlook Desired skills:- experience using Collins reservations systems- High volume call-centre background- experience in central reservations- Quick learner with the willingness to go the extra mile.