Reservations Coordinator - Danubius Hotel Regents Park.

Department: Reservations

Responsible to: Reservations Manager and Revenue Manager.

Liaise with: All departments as required

Job purpose

To ensure that reservations are dealt with effectively and to carry out effective room merchandising to maximize room revenue.

Key Accountabilities

Ensure that reservations are dealt with in an efficient and pleasant manner Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximize hotel sales Provide a hospitable service to the standards laid down in the Standards Training Manual Be fully conversant with Fidelio Maintain at all times the filing and filing system Communicate with reception at all times and assist where necessary Check all correspondence in connection with reservations and deal with accordingly Be fully aware of all types of bedrooms, all their facilities and locations Be able to offer an alternative (i.e. Date, type of room) if we cannot provide what our caller requires Ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis Run all appropriate reports connected with rooms as laid down in the Reservations Manual and distributed to the General Manager and Reception Manager – as agreed with your manager Work in accordance with the rooms strategy Ensure that group information and contracts are kept up to date and followed up in line with hotel policy Monitor check and maintain third party website bookings either on-line or off line Ensure that the hotel credit policy is adhered to Advise housekeeping of any special requirements requested, i.e. Late bookings, Z beds, cots and VIP’s Ensure all Company Sales and Marketing information and plans are kept strictly confidential, and that no third parties are given information either voluntary or involuntary by the Sales and Marketing Team Develop and maintain good working relationships with all departments in the hotel Attend all relevant training as and when required Show willingness to take on additional responsibilities when necessary have a thorough knowledge of and adherence to the law with regard to the following company regulations: Fire regulations and procedures Health and safety regulations First aid procedures Smoking Policy Ensure that the company dress code is always adhered to Undertake special duties or work outside the normal daily/weekly routine but with in the overall scope of the position at the request of your Line Manager This job description is subject to change in accordance with business requirements and may be reviewed and updated as necessary.