About Jumeirah and the Hotel:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
Jumeirah Carlton Tower, situated in the heart of Knightsbridge, is a Landmark hotel acknowledged as one of London’s finest. The hotel is noted for its fine dining, exclusive Peak Health Club and Spa and enviable location off Sloane Street – the Capital’s most fashionable shopping area. Jumeirah Carlton Tower offers 216 rooms and Suites, individually styled with a calm and contemporary feel, together with world-class dining in The Rib Room Bar and Restaurant, Chinoiserie and The Club Room.
Jumeirah Lowndes Hotel is a boutique hotel in Belgravia offering a collection of appointed bedrooms and Suites designed to suit the needs of both the leisure and business traveller. Lowndes Bar and Kitchen offers guests all-day dining from its modern British menu in a relaxed and comfortable setting. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including The Peak Health Club and Spa.
About the Job:
An opportunity has arisen for a Reservations Agent (Maternity Cover) to join our reservations team at Jumeirah Carlton Tower and Jumeirah Lowndes Hotel.
The main purpose of the role is too:
•To take room reservations and process all details according to the hotel’s policies and procedures to the highest standard until the arrival of the guest.
•Process telephone, fax and email reservations according to room and rate availability, ensuring that full and accurate details are obtained and input accordingly into Opera.
•Update reservations, to input and record cancellations and amendments, making sure all bookings are accurate.
•Deal with travel agent bookings, vouchers and credit requests, ensuring that the hotel’s policy is adhered to at all times.
About you:
The ideal candidate for this position will have the following skills and experience:
Essential
•Minimum of 1 years Reservations Agent experience
•Excellent level of English
•Competent computer skills, word, excel, power point
•Excellent communicator at all levels
•Effective organisational skills; able to prioritise tasks and self-manage a demanding workload
•Friendly, approachable and professional
Desirable
•experience with the Opera PMS system
•experience in a London hotel
•experience in the 5-star market
About the Benefits:
Benefits for the successful Reservations Agent include:
•Meals on duty
•Dry cleaning
•28 days paid annual leave including bank holidays
•Jumeirah hotel accommodation discounts
•Company reward and recognition schemes
•Childcare support
•Dental cover
•Company pension plan
•Excellent training and development opportunities
An attractive salary and the opportunity to work for a company with major worldwide expansion plans is offered.