Job Description
An exciting opportunity for a positive and enthusiastic candidate to work in the Heathrow Premium Services Reservations Centre. The job role involves taking bookings and answering all enquiries pertaining to both the Heathrow Porters and Heathrow Meet and Assist services that we offer. There is also a requirement to liaise closely with these departments to ensure 100% service delivery at all times as per HAL contractual obligations. experience not essential as full training will be provided.
Main Duties and Responsibilities :.
To develop and maintain a thorough understanding of all services and processes.
Answer phone calls from prospective clients and provide accurate and up to date information on our services so that they may make an informed choice.
Make bookings using the in-house booking system and taking payment credit/debit card payments.
Prepare paperwork for the Terminal Operations teams and ensure it is sent over at the specified time in readiness for the following day.
Use email to relay product information and follow up as and when required.
Monitor pre-booked job allocations for the day and ensure that all jobs are met and completed by the respective departments.
File daily paperwork accurately so that it may be easily retrieved upon request
To undertake any other duties, requested by the management team, which are consistent with the position, to maintain operational continuity.
To take reasonable care of the health and safety of self, as well as the safety of others who may be at risk by his/her acts. To immediately report serious risks or concerns over safety issues
To maintain and respect confidentiality at all times and to ensure the Company’s confidentiality policy is maintained.
Ensures that all ARL company policies, operational standards and procedures are adhered to.
Required Characteristics:
Excellent telephone manner and communication skills
Good written and verbal English
Multilingual languages preferred
Friendly and approachable nature
Good Airport knowledge
Problem Solving
Energetic and enthusiastic
Ability to handle stress
Customer focused
Time management skills
Qualifications:
General Security Awareness Training ( GSAT ) Required
Customer services training
Working Hours: Various Shifts Work Status: Full time Location: Heathrow Airport, London. experience: experience in customer services preferred however not compulsory.