We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level, in the position of a Reservations Agent at The Lodge Hotel in Putney.

The key activities connected with the role of the Reservations Agent are as follows:

Answer all incoming Reservation enquiries, by telephone, fax or e-mail, in a timely manner, to the agreed     departmental standard, and wherever possible to convert them to bookings.

To be fully knowledgeable in the operation, functionality and standards required in using the Protel reservations system.

Input reservations into the Protel system, ensuring all details are accurate and complete in line with the agreed departmental standard.

Maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.

To ensure all system traces are actioned on a daily basis.

To ensure all 'no-shows' from the previous night are followed up and charged accordingly.

To perform general office duties such as photocopying, scanning, filing daily.

To assist front office with check in and check outs when required.

To ensure all the arrivals checks are completed daily.

Dealing with group bookings

Dealing with Meeting and Events enquiries.

Key requirements for the Reservations Agent role are as follows:

Excellent customer service skills and ability to build the rapport with guests.

Ability to produce work with a high degree of accuracy and attention to detail.

Strong organisational and administrative skills.

Strong computer skills; all Microsoft Office packages and working knowledge of Protel PMS is essential.

Great team player

Positive attitude

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK Documented evidence of eligibility will be required from candidates as part of the recruitment process.