Repairs and Maintenance Manager
Company: Continental Holiday Homes
Location: Marylebone, London
Start: as soon as possible
Full time and permanent role paying £24,000 to £29,000 – negotiable and dependable on experience.
References will be needed
Overview:
We are one of the leading national manufacturer of mobile homes. Our factories are based in Hull, however the Head Office is in Marylebone, London.
We are currently looking for a Repairs Manager to join our expanding team. The role reports straight to the Director and consists of managing a team of engineers and workers to respond to requests made by residents for repairs to be carried out in their mobile homes.
The successful candidate will lead the day to day responsive team providing effective assistance to residents and organising the workload and deployment of resources.
Main responsibilities:
1. Provide a prompt, accurate, courteous and helpful response to all telephone and written enquiries about repairs.
2. Establish the details of each repair requested and decide who is responsible for the work and the appropriate timescale for completing it.
3. Prepare electronic work orders including accurate descriptions of the work required. Work closely with technical staff to determine when pre-inspections are required.
4. Operate an electronic system for making appointments, and ensure that appointments are always made with residents at the time of the call.
5. Chase up individual repairs with the contractor where necessary and ensure there is a comprehensive record of the repair history.
6. Administer systems for processing orders, chasers, cancellations and extensions of time liaised back to the resident (e.g. Delays)
7. Respond to residents’ enquiries on the progress of repairs and to refer issues for investigation under the complaints procedure where appropriate.
8. Maintain accurate records and files, and update them regularly.
9. Manage a team of workers outside and staff in the office.
The successful candidate must ensure that residents always receive a friendly and helpful service.
Knowledge of Housing Benefit would be an advantage, as well as Health and Safety.
Due to the nature of the role, communicating very well in English is a must.
Thank you for applying within.
Strictly no agencies!