We are looking for full time receptionists to come join our new staff team. Opening end of January (TBC), Smart Stay Swiss Cottage will provide a boutique style accommodation across its 22 rooms in one of the greatest locations in London.
Job Type: Full Time
Working Hours: - up to 48 hours a week
- 5 Or 6 days a week on a Rota basis, including weekends and night  shifts.
- Morning/afternoon/night shifts (8am-4pm) (4pm-12am) (12am-8am)
Salary: £7.50 to £8.50 per hour

Responsibilities:
- Checking-in / checking-out of guests
- Dealing with guest enquiries with a friendly and helpful manner.
- Taking reservations by phone, e-mail, face to face.
- Processing payments and recording this within the system.
- Dairy management
- Email correspondence
- Dealing with and resolving guest complaints.
- Ensuring the safety and secutiry of guests.

Requirements:
- Excellent knowledge of customer service.
- Good interpersonal skills, including a courteous telephone manner.
- Good verbal and written communication skills.
- Good IT and administrative skills
- An eye for detail and ability to work independently.
- Well organised and friendly attitude
- Reliable and punctual
- Flexibility with working hours

Previous hotel receptionist or serviced apartment experience is preferable.
Please apply with full CV.
All job applicants will need to provide documentation to prove their eligibility to work in the United Kingdom.
Please note that due to the amount of replies received, only suitable candidates will be contacted.