We are currently recruiting for a welcoming and enthusiastic Receptionist for a 46 bedroom country house hotel and conference centre to oversee all reception and front desk duties.
This is a full time position; you must be flexible in your working hours as your shifts will involve both evenings and weekends, working 5 days out of 7 including weekends a mixture of 7am-3pm, 9am – 5pm and 3pm to 11pm shifts.
As Receptionist you will welcome the guest on their arrival and give details of the hotel, escorting them to their bedrooms and meeting rooms, or seating them in the restaurant. The role also consists of taking reservations, answering emails and telephone calls, checking in and checking out of guests, carrying out shift accounting procedures, maximizing sales revenues and dealing with customer enquiries.
You must be well presented and have excellent customer and communication skills. You will be able to work as part of a team as well as showing your own initiative whilst also displaying exceptional standards of customer care at all times.
experience would be beneficial however training will be provided.
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
Job Type: Full-time
Salary: £16,000.00 /year
Job title: Receptionist
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Venue: Warren House Conference Centre
Department: Reception
Reports to: Reception Manager
Liaison with: All other members of the team
Job objectives: To be the point of contact with all guests that frequent the venue, to be the liaison between all departments to ensure the efficient communication and the guest expectation is exceeded. To be the first point of contact for our guests and give the highest level of service.
You will be known as the face of Warren House as you are the first and last person our clients see and you will be responsible for their journey whatever they are coming to us for.
You will need to be highly organised and well-groomed at all times and look to increase profits and service at every opportunity.
The reception desk is the Hub of the business and accuracy in communication is of the highest importance.
JOB DESCRIPTION
Key Functions and Responsibilities
• To take reservations for Bedrooms in person or over the phone.
• To be competent in replying to emails to guest requests.
• To take reservations for the restaurant using Livebookings system.
• To meet and greet conference and social clients.
• To be competent in Visual 1 PMS system.
• To be an ambassador to Warren House and everything we do.
• To do carry out check in and check out procedures.
• To compile clients’ accounts accurately and to the right department codes.
• To arrange 3rd party services to our guests.
• To be fully aware of the security policies and Fire evacuation procedure.
• To answer telephone calls to the required standard.
Health and Safety
• Ensure that all external contractors have the correct Risk assessment’s completed and handed over to us before entering the premises. E.g. This could include a full plan of Fire Safety equipment inside a marquee
• Always ask for External contractors insurance cover and Company VAT and registration numbers
• Understand and communicate completed internal Risk Assessments to guests and staff where relevant
• Understand and ensure that all events fall within the legal restrictions of the licensing of the property
• Ensure you are aware of updated legislation in regards to weddings and external contractor or suppliers
• Understand the knowledge behind the storage of food and drink to ensure that requests from guests can be dealt with quickly with a clear knowledge of our teams abilities to deliver special requests (or not)
• Ensure you are aware of the Health and Safety and Fire Safety procedures at Warren House and always ask for further training or refresher training if you are unsure of any procedure
• Always know who your Duty Manager is, particularly on event days
Other Duties and Responsibilities
• To have had a minimum of 12 month experience in Hotel or conference centre.
• To have a welcoming and can do attitude.
• To have a good level of MS software knowledge and PMS system.
• A good level of English written and spoken.
• To work well under pressure and calm nature.
• To be highly presentable at all times.
• To be able to work well in a team as well as alone.
• To have effective work planning and be highly organised.
• To be customer focused.
• To have Strong customer service skills.
• A good problem solver.
• Ensure you have a full knowledge of the property and understand the unique characteristics of Warren House and restrictions of events taking place within the site
• Any other duties that may be reasonably requested of you by the company and supporting other departments where requested
Skills and Personal Qualities required
• Previous experience as an Receptionist desirable
• A strong communicator with the ability to build a quick rapport with guests, a good listener and effective presenting skills
• Must be efficient, organised and self-motivated
• Computer skills and the ability to work with various systems, Excel, Word and Powerpoint
• Organised and able to work and meet deadlines
• Enjoy working and dealing with the public and being part of a team
• Confident with the ability to stay calm under pressure and remain courteous when dealing with challenging situations
• A want to exceed expectation and ensure people return to us in the future.