Small friendly Housing Charity in Brent N W London seeking Reception volunteers.
You will be used to dealing with people and confident in your approach.
Tasks will include taking enquiries from new callers by phone and in person; assessing their needs; assessing which service we can offer; making appointments for housing advisers; completing Legal Help forms including calculating financial eligibility; preparing case files; photocopying key documents; setting up new clients on client database; incoming and out-going post. Training will be provided.
Abilities required: good customer service skills (politeness, listening and understanding); accurate information recording; numeracy; basic IT (Word and use of internet)
Skills and experience gained: dealing with people under stress; electronic data recording; types of housing problems and why they arise; calculating clients’ disposable income; range of IT skills
Please forward your CV and a covering letter explaining why you would like this opportunity.