HILTON GARDEN INN LONDON HEATHROW AIRPORT
We are looking for enthusiastic, genuine, friendly people who strive to exceed expectations and deliver excellence in everything that they do.
We have an opportunity for you to join Front Office team as
Reception Supervisor
You will become an integral member of the team to deliver excellence to all our valued customers in our hotel, through our teams in all departments and particularly the Front Office department.
This is a role, where we engage with you; give you practical training, development and progression within a dynamic and rapidly expanding company, knowing that promotion will not be too far away if you want a fun and exciting career in hospitality.
If you are flexible, well organised, possess excellent communication skills, can work on your own initiative as well as motivating others, have a genuine desire to work in the hospitality industry and are looking for a structured career path then apply online today.
Guest Service Staff Supervisor key responsibilities:
To be familiar with the day`s business, including arrivals, departures, special requests, etc.
To have thorough understanding of all requirements when checking-in and/or checking-out a guest (confirm booking, length of stay, package etc).
To offer guest services such as wake up call, newspaper, assistance with luggage etc. Upon check-in
Communicate hotel services to guests, i.e. Opening and closing times and Food and Beverage outlets, advise what amenities are available e.g. Bar, dinner, snacks, etc.
Handle all guest enquiries and complaints in a professional manner
Ensure all cash, charge, float and till procedures are carried out in accordance with Company policy.
To assist in the smooth running of the reception desk during your shift.
What benefits will I receive while working for us?
Here are some of the fantastic benefits that you would be entitled to if you joined Jurys Inns Hotel Group. Full details are provided during Company BELONG Induction Programme.
Well-Tailored Uniforms
Meals on duty
Social Activities (Staff Summer/Winter event)
Monthly engagement activities
Annual Charity Event Day
Training and Development opportunities through our `Grow` L and D Programme
Employee of the month and Overall Employee of the Year, Gala dinner
Discounted accommodation rates for staff members and reduced rate for friends and family
Food Discount - 50% off total lunch or dinner bills when staying in one of our hotels
28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days
Pension Scheme- Contributory Group Personal Pension Plan
Flexible working hours
Earn up to £1000 for recommending a friend to work for us
Birthday cards every year
Life Assurance
No split shifts.