Looking to join a culture of excellence and be part of the most recognised name in the hospitality industry?
“We are Hilton! We are Hospitality!”
We create heartfelt experiences for our guests and meaningful opportunities for our Team Members. Achieving consistently the title of “Great places to work”, this is not just a job – we offer you a journey of self-discovery, growth and an exceptional career.
Why join the Hilton family as a Receptionist Manager?

Personal Development programs for Receptionists, Shift Leaders and Managers.
Worldwide travel perks - up to 30 nights at discounted rates and 50% F and B discounts.
Industry leading benefits including contributory pension scheme, discounted dental and health cover, and high street discounts.
28 Days holidays including bank holidays (increasing yearly)
Complimentary meals on duty and uniforms provided.
Upselling incentives

What will I be doing?

Oversee the entire Front Office operation to maintain high standards.
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
Ensure regular and VIP Guests are recognised and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures.
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.

What are We are looking for?

Previous supervisory experience in Front Office within the hotel/leisure/retail sector.
High level of IT proficiency
High level of commercial awareness and sales capabilities.
experience of managing people and developing people.
Previous experience of managing a department and Profit and Loss account.
Excellent leadership, interpersonal and communication skills.

To apply for this role

We are looking to fill this job as soon as possible and aim to come back to you within the next 2 weeks. If you are successful, you will be invited for an interview followed by a trial shift.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Please notify us if you have any criminal convictions or cases pending.