YourParkingSpace was recently named as one of the UK’s fastest growing companies by Leap 100 and is the most exciting tech-Startup on #Level39 in Canary Wharf. Think of us as the Airbnb of parking. Individuals and commercial space owners have unused parking spaces across the whole country and drivers from all over want a solution other than expensive drive-up parking garages. Behold, YourParkingSpace.
YourParkingSpace is looking for an enthusiastic and passionate individual to join our rapidly growing company. A proactive problem solver, you will be responsible for ensuring the quality of our product (space listings) and service (customer service) is worthy of 5 stars every time. You will also enjoy 360degree views of London while you sip on free coffees and work in an open plan, shared space. It’s a tough gig.
To be successful in this role you will have impeccable written English skills as well as a confident telephone manner. You will have it firmly instilled in your work ethic to follow up and close every case you are working on in a timely fashion.
WHAT YOU’LL BE DOING
As a QC Intern, you will be a part of our marketing team and will be responsible for monitoring and responding to all comments and reviews (social media, Trustpilot, Google and our internal platform), including following up with the respective parties to ensure any issues are dealt with efficiently and in line with our company policies. You will use your meticulous attention to detail to review and revise new listings before they go live on our website, ensuring a consistent level of product quality site-wide.
Your insights and feedback from daily tasks are vital to the development and growth of YourParkingSpace. The information you gather will be used to request site/app updates for an improved customer experience, as well as applied to the monthly marketing plan.
PRODUCT QUALITY
- Review new space listings
- Revise new space listings with the assistance of the space owner
- Proactively edit existing space listings that do not meet our quality standards
- Identify website improvements for a better customer experience
SERVICE QUALITY
- Respond to reviews on our Social Media, Trustpilot, Google Reviews and internal reviews
- Investigate issues with space owners and drivers, and coordinate resolutions with our Customer Support team
- Flag issues concerning commercial spaces with our Commercial Team
- Proactively follow up the internal team with issues and close every case within 24 hours
- Use our company policies and procedures to ensure a great experience is delivered (ie. Discount codes, refunds and cancellations, Perkbox)
MARKETING
- Use insights and feedback from our customers to suggest social media posts, paid ads, or email campaigns
- Drive long-term loyalty of existing customers with initiatives such as discounts, Perkbox invitations, thank-you cards where required
- Other duties as assigned
REQUIREMENTS
- Background in customer service is favourable
- Excellent written and verbal skills, including phone mannerism
- Strong communication skills and a team focus
- High level of attention to detail
- Ability to juggle conflicting deadlines
- Perform quality administration tasks
APPLYING
This position is to start immediately. It's a 2-month internship with expenses paid, with the position progressing into a full-time salaried position for the right candidate.
If you think the role sounds right for you, please do get in touch with your CV.