Job Overview
We are seeking a dynamic individual to oversee the different activities that take place in our flagship store, manage staff and perform a wide range of administrative and office support activities for the department and/or managers and supervisors to facilitate the efficient operation of the organisation.
General Responsibilities
Answer and direct telephone calls as appropriate
Front of house, meeting and greeting visitors and clients and ushering them accordingly
Booking of client appointments through our booking system
Managing staff
Dealing with staffing issues such as ensuring quality standards are met and resolving legal, security and health and safety issues.
Processing customer complaint, comments and feedback while working to resolve any issues.
Managing diaries and organising meetings and appointments, often controlling access to the manager/executive
Reminding the manager/executive of important tasks and deadlines
Typing, compiling and preparing reports, presentations and correspondence
Managing databases and filing systems
Implementing and maintaining procedures/administrative systems
Liaising with suppliers and clients
Collating and filing expenses
Receive and respond to email messages
General clerical duties including photocopying and mailing
Maintain a systematic electronic and hard copy filing system
Retrieve documents from filing system
Handle requests for information and data
Resolve administrative problems and inquiries
Prepare written responses to routine inquiries
Prepare and modify documents including correspondence, reports, drafts, memos and emails
Compile invoices and receipts, and prepare reports/spreadsheet for incomes and expenses
Schedule and coordinate meetings and appointments for managers or supervisors
Prepare agendas for meetings and prepare schedules
Record, compile, transcribe and distribute minutes of meetings
Open, sort and distribute incoming correspondence
Maintain office supply inventories
Coordinate maintenance of office equipment
Coordinate and maintain records for staff, telephones, clients and suppliers.
Job Qualifications
Education:
Minimum GCSEs (A* to C)
experience:
Computer skills and knowledge of relevant software
Knowledge of operation of standard office equipment.
Knowledge of clerical and administrative procedures and systems such as filing and record keeping
Knowledge of principles and practices of basic office management
Previous retail experience where sales targets were regularly met
The ability to prepare, plan and prioritise actions while efficiently delegating
Confident in oneself with ability to think quick in a range of situations
Commercial awareness and well-rounded business expertise ranging from marketing and finance to logistics and human resources
Ability to build relationships with colleagues and encourage them to generate fresh and innovative ideas to drive success
An enthusiastic leader who is able to motivate and drive others
Must be a team player.
Key Competencies
Communication skills - written and verbal
Planning and organising
Prioritising
Discretion and trustworthiness
Problem assessment and problem solving
Information gathering and information monitoring
Attention to detail and accuracy
Flexibility
Adaptability
Customer service orientation
Teamwork
Tact and diplomacy
Job Type: Permanent
Salary: £8.00 /hour.