Title: Operations Manager - Service
Location: Central London
Salary: £40,000 - £55,000 per annum

Reporting to the MD and serving as a member of the Management Team along with the MD and Development Director, this position's primary responsibility is ensuring organisational effectiveness by providing leadership for the organisation's functions.

Working with the management team, the position also contributes to the development and implementation of organisational strategies, policies and practices. This position will also interact with the Board of Directors.

Responsibilities:
Implement measure to provide motivation for employees.
Oversee customer service departments and assess that they are meeting customer satisfaction goals.
Prepare, revise and submit reports, budgets and other documentation.
Dialogue with clientele about customer service issues or queries.
Communicate information to the departments filtered for management.
Development of individual program budgets.
Invoicing to funding sources, including calculation of completed units of service.
Payroll management, including tabulation of accrued employee benefits.
Disbursement of checks for agency expenses.
Regular meetings with Executive Director around fiscal planning.
Supervise and coach office manager on a weekly basis.

Qualifications

Strong background and work experience in Operations.
Excellent computer skills and proficient in excel, word, outlook, and access.
Excellent communication skills both verbal and written.
Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
Excellent interpersonal skills and a collaborative management style.
Budget development and oversight experience.
Excels at operating in an fast pace, community environment.
Excellent people manager, open to direction and +Collaborative work style and commitment to get the job done.
Persuasive with details and facts
Delegate responsibilities effectively
High comfort level working in a diverse environment.

If you feel you have the relevant experience and credentials for this role, then please simply send your CV by hitting APPLY NOW!